When Teams calling is the right fit

Many schools already use Microsoft Teams for meetings, chat and collaboration, so adding telephony can feel like a natural next step.

Teams calling can allow staff to make and receive external calls through Microsoft Teams, helping bring communication into an environment many schools already use. It can work well for staff who move between locations, work across sites or already rely on Microsoft 365 day to day.

But Teams telephony still needs proper planning. Schools need to consider licensing, call routing, reception workflows, handsets or headsets, emergency calling, support arrangements and whether Teams is right for every staff group.

Useful caller context for busy school offices

Where appropriate, WaveTalk can support MIS-linked caller context through EdTechPro. This helps reception and administration staff see relevant pupil or parent information when calls come in, reducing the need to search manually across systems while someone is waiting.

This can be useful for absence calls, parent queries, safeguarding follow-up and general school communication.

Supported by people who understand schools

WaveTalk Microsoft Teams Telephony is supported by Wave9 engineers who understand school environments and the wider systems that sit around telephony.

We can advise on setup, migration, call routing, user changes and ongoing support, helping schools avoid a fragmented setup where Microsoft 365, telephony, broadband and internal IT are all treated separately.

For schools already using WaveConnect broadband or WaveProtect safeguarding services, WaveTalk can sit within the same support relationship, making ownership clearer when something needs resolving.