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Service Update – the Impact of the Coronavirus Pandemic

The coronavirus pandemic and subsequent disruption has impacted on the operation of both private sector business and public sector organisations. Not least our school customers.

In terms of service delivery, it is business as usual at Wave 9 having instigated our Business Continuity Plan sales, support and administration staff are working from home with full access to our business systems and support tools. Telecommunication business employees are recognised as key workers and schools form part of the critical national infrastructure. As such we have continued to support all our customers in the usual way and in addition helped them take advantage of their Wave 9 provided services to support remote working and any changes they have needed to make to effectively support staff and pupils.

During this period, the government intends to ensure that public funding already committed to maintained schools and academies is used to safeguard their supply chain and protect business and jobs.

The Department for Education has published clear direction for schools and academies in the “Coronavirus (COVID-19): guidance for schools about temporarily closing” . This directive will allow schools to continue to pay their staff and meet their other financial commitments, which includes the continuation of payments to their suppliers.  

Our services remain available, supported and we are are here to help with any questions throughout this period.

We hope you keep well and thank you for your support.

The Wave 9 Team