Wave9 records NPS score of 97
Summer customer feedback rounds off a strong 2025/26 academic year Thank you to everyone who took the time to share feedback with us during the summer term. […]
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KCSIE 2026 and safeguarding technology
KCSIE 2026: filtering, monitoring and safeguarding technology Keeping children safe in education 2026 is now in force, replacing the previous version of the statutory guidance for schools
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Connect the Classroom 2026/27: what schools contacted by DfE need to do next
What to do next with Connect the Classroom funding Schools contacted by the Department for Education about Connect the Classroom funding now need to move quickly from
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Cloud-first should not mean control-last
Why schools need to look beyond service descriptions when reviewing connectivity, filtering and resilience Cloud-first has become the default direction for school IT, but it does not
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Wave9 adds EdTechPro MIS integration for school telephony
Wave9 now supports EdTechPro MIS integration through WaveTalk, helping schools connect incoming calls with relevant pupil and parent information. For busy reception and administration teams, this means
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Spring Term NPS Score of 94 Reflects Continued Focus on Customer Experience
We have reviewed our latest Net Promoter Score (NPS) results for the Spring term. Our latest NPS rating is 94, reflecting the consistently high level of service
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Connectivity Contract Renewal: A Governance Framework for Schools
Most school internet contracts automatically renew unless notice is served within a defined window, often around 90 days before the end date. Setting up a new internet
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Wave9 Partners with Smoothwall to Strengthen Safeguarding in Schools
At Wave9, we’ve built our reputation on delivering exceptional service and support to schools across the UK. A key part of that is working with best-in-class technology
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Wave9 at BETT 2026 – Stand SD40
Wave9 will be exhibiting at BETT 2026 from 21–23 January at ExCeL London. This year we are bringing our DfE-compliant, safeguarding-focused services across secure internet, filtering, networks
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East Midlands Schools – Planning Ahead for EMPSN Closure
Following confirmation that the not-for-profit EMPSN network will cease trading on 31st October 2026, schools and trusts across the East Midlands are now reviewing their broadband and
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