Why schools need to look beyond service descriptions when reviewing connectivity, filtering and resilience Cloud-first has become the default direction for school IT, but it does not […]
Cloud-first should not mean control-last Read Post »
Wave9 now supports EdTechPro MIS integration through WaveTalk, helping schools connect incoming calls with relevant pupil and parent information. For busy reception and administration teams, this means
Wave9 adds EdTechPro MIS integration for school telephony Read Post »
We have reviewed our latest Net Promoter Score (NPS) results for the Spring term. Our latest NPS rating is 94, reflecting the consistently high level of service
Spring Term NPS Score of 94 Reflects Continued Focus on Customer Experience Read Post »
Most school internet contracts automatically renew unless notice is served within a defined window, often around 90 days before the end date. Setting up a new internet
Connectivity Contract Renewal: A Governance Framework for Schools Read Post »
At Wave9, we’ve built our reputation on delivering exceptional service and support to schools across the UK. A key part of that is working with best-in-class technology
Wave9 Partners with Smoothwall to Strengthen Safeguarding in Schools Read Post »
Wave9 will be exhibiting at BETT 2026 from 21–23 January at ExCeL London. This year we are bringing our DfE-compliant, safeguarding-focused services across secure internet, filtering, networks
Wave9 at BETT 2026 – Stand SD40 Read Post »
Following confirmation that the not-for-profit EMPSN network will cease trading on 31st October 2026, schools and trusts across the East Midlands are now reviewing their broadband and
East Midlands Schools – Planning Ahead for EMPSN Closure Read Post »
What reliable, safe, and compliant connectivity really looks like for schools and MATs. High-quality broadband is now as essential to school life as electricity or water. Teaching,
Is your school’s broadband still fit for purpose? Read Post »
Wave9 will be exhibiting at EduGeek EDIT 2025 on 26th September at the National Space Centre, Leicester – we’d love to see you there. https://edugeek.net Wave9 are
Wave9 at EduGeek EDIT 2025 Read Post »
Wave 9’s termly scores—93, 90 and 93—sit 50‑60 points above the UK IT‑services norm and 60‑plus points above the business internet service providers’ average. In Global NPS terms,
Customer Satisfaction Survey 2024/25: World‑Class NPS Scores! Read Post »