VoiP Telephony

A modern, fully supported phone system for schools and trusts, with predictable costs, flexible call handling and support from a team that understands education.

A more flexible approach to school phone systems

School telephony needs to be reliable, easy to manage and properly supported. Whether you are replacing an older phone system, reviewing an existing VoIP setup or standardising telephony across multiple sites, the system has to work around the school day.

WaveTalk VoIP Telephony gives schools and trusts a flexible, cloud-managed phone service with familiar handset options, softphone access and practical support for reception, administration and wider staff teams.

It can be delivered as a standalone telephony service or alongside WaveConnect broadband and WaveProtect safeguarding services, giving schools clearer ownership across connectivity, security and voice.

Designed for different school setups

Older phone systems can become harder to maintain over time, while some existing VoIP services may no longer give schools the flexibility, support or visibility they need.

WaveTalk is designed to make day-to-day telephony simpler. Schools can manage calls more easily, support staff working across sites, make routine changes without unnecessary delay and keep costs predictable.

The service can support single schools, multi-site trusts and mixed estates where different sites or staff groups need different telephony options, including 3CX where appropriate.

If the phones ever stop working, I’ve got one provider to contact. They can tell me straight away if it’s the ISP, the switch, or the handset. It’s all joined up, no finger-pointing

Mike Leatherbarrow

Network Manager

Formby High School

Practical features for day-to-day communication

WaveTalk VoIP Telephony can support:

Cloud-managed calling
Inclusive call packages and predictable monthly costs
Modern handsets and softphone access
Call routing, voicemail and hunt groups
Reception and administration workflows
Remote and mobile working where needed
Easy adds, moves and changes
3CX and Microsoft Teams options where appropriate
MIS-linked caller context through EdTechPro where appropriate

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Useful caller context for busy school offices

Reception teams often need quick access to information when handling absence calls, parent queries, safeguarding follow-up or urgent messages.

Through EdTechPro integration, WaveTalk can help staff see relevant pupil or parent information when calls come in, reducing the need to search manually across systems while someone is waiting.

Supported by people who understand schools

WaveTalk is installed, managed and supported by Wave9 engineers who understand how schools operate. That’s important during setup, migration and day-to-day use, especially when staff need help with call routing, handsets, users, changes or wider connectivity questions.

For schools already using WaveConnect or WaveProtect, WaveTalk can sit within the same support relationship, reducing supplier hand-offs and making ownership clearer when something needs resolving.