Wave 9’s termly scores—93, 90 and 93—sit 50‑60 points above the UK IT‑services norm and 60‑plus points above the business internet service providers’ average. In Global NPS terms, that is firmly “world‑class.”
In short, Wave 9 is outperforming the wider UK managed-service provider and connectivity supplier sector by a significant margin, and our school customers express advocacy at a level usually seen only among the very best-loved brands.
Survey comments include;
“Fantastic advice and implementation from project start to finish; excellent support; and a very fast and reliable internet service. Nothing is too hard for these people and we feel like we have another arm in our support structure because of them. Highly recommend.”
“Excellent service all round from dealing with our account manager, placing the order, installation and support from the helpdesk. Definitely the best ISP I have used in my 20+ years working in schools.”
It’s a testament to the commitment of our team and our sole purpose of supporting our school customers in the very best way possible.
Read the summary report, including many more positive customer comments.
Wave 9 CSAT NPS Academic 24_25
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