Wave9 now supports EdTechPro MIS integration through WaveTalk, helping schools connect incoming calls with relevant pupil and parent information.
For busy reception and administration teams, this means staff can identify callers more quickly, see useful context during the call, and reduce the need to search manually across systems while someone is waiting.
The integration can work with flexible school telephony setups, including Microsoft Teams and 3CX where appropriate, and is designed to work alongside all major education MIS platforms.
Connecting calls with school information
School telephony is central to day-to-day administration, from absence calls and parent queries to safeguarding follow-up and general communication.
By integrating WaveTalk with EdTechPro’s Portal solution, schools can bring caller information closer to the point of contact. This helps office teams handle calls with better context and gives families a smoother experience when they contact the school.
The aim is simple: make the phone system more useful in the moments when staff need information quickly.
More flexible telephony options
WaveTalk is Wave9’s cloud-managed telephony service for education, supported by the same team that understands each school’s connectivity, safeguarding and wider network setup.
Different schools and trusts have different requirements, depending on existing systems, site structure and preferred ways of working. Wave9 can support a range of telephony options, including Microsoft Teams and 3CX where appropriate, with EdTechPro integration available to help connect telephony with school MIS information.
This gives schools more choice in how telephony is designed around their day-to-day operational needs.