A clearer way to view support tickets, projects, quotes and service status
Wave9 is introducing a new Customer Portal during October, giving schools, trusts and partners a clearer view of their work with us.
The portal brings key information together in one place, including schools, support tickets, projects, quotes, live service status and Wave9 news.
It is part of our ongoing work to make Wave9 easier to work with, giving customers better visibility of the services, conversations and projects we support.
Designed around customer visibility
The portal has been designed to help schools and trusts access the information they need more easily.
Through the portal, customers can log and track support tickets, reply to ticket conversations, follow live project progress, review quotes and see current and recent service status.
Wave9 news and updates are also available from inside the portal, helping customers keep up to date with service information, guidance and relevant sector news.
Existing support routes still work as normal. The portal gives customers another way to view, track and manage information, without replacing the usual routes for urgent support.
Secure access, managed by role
Access to the portal is managed securely.
Customers with portal access can sign in using the email address they use with Wave9. A one-time code is sent by email as part of the sign-in process.
For schools and trusts with several users, access can be managed through an appointed portal administrator. Admins can invite colleagues, set roles and control which schools each person can access.
This means a trust, school or supporting partner can give the right people access to the right information.
Supporting better service
The Customer Portal is another step in strengthening how Wave9 supports schools and trusts.
It gives customers clearer visibility of their support history, live projects, quotes and service status, while keeping the direct, human support that schools already value.
The portal is being introduced during October. Existing customers can obtain basic access here:
But for full access please log a support ticket in the normal way at support@wave9.co.uk and we will set you up.
If you would like to know more please contact your Wave9 account manager or the support team.